triple j store is powered by the team at Constant Supply
If you have any questions about products or orders made through this site, please contact the Customer Service team by emailing support@constant.supply
Please include your full name and order number (which you'll find in your Order Confirmation email) when contacting the Customer Service team.
DISPATCH TIMES
We process online orders Monday through Friday between the hours of 10am to 5pm, any orders placed on Weekends or Public Holidays will be sent on the next available shipping day.
As a team we do everything humanly possible to get your order out on time, and in most cases are dispatching immediately overnight, the day after it's placed. There are however times where we hit capacity, generally after sales promotions, large pre-order campaigns or general periods of high trade and it takes us a few extra days to catch up.
During these periods we always do our best to communicate delays with you via email, or a notification on our website and can assure you that we’re busting arse to catch up.
In the event of requiring your order by a specific date, please phone or email us first and we’ll do our best to help you out.
DOMESTIC SHIPPING (AUSTRALIA)
Once your order is fulfilled from our warehouse we cannot control the delivery speed of AusPost.
We offer domestic shipping exclusively via Australia Post, this allows us to provide you with depot to door tracking once your order has been dispatched in addition to providing you with the most premium and reliable delivery service available in Australia.
As a preferred supplier of Australia Post we’re proud to offer the following premium services:
- 1-3 business days from dispatch - Australia Post - with door to door tracking.
- Up to 7 to 12 business days - Standard mail with Stamp (for CD orders only) w/out tracking.
We use the shipping address you’ve placed with us during your check out online and do not manipulate your address in between, please note this is NOT your PayPal address.
INTERNATIONAL SHIPPING (AUSTRALIA)
International Shipping options will NOT arrive in time for Christmas.
We also offer International shipping exclusively via Australia Post, using premium services called “Express Courier International” & “International Pack and Track". This allows us to provide you with depot to door tracking once your order has been dispatched in addition to providing you with the most premium and reliable delivery service for International orders available in Australia.
As a preferred supplier of Australia Post we’re proud to offer the following premium services:
- 2-6 business days from dispatch – Express Courier International with door to door tracking.
- 3-10 business days from dispatch – Pack and Track International with door to door tracking.
We use the shipping address you’ve placed with us during your check out online and do not manipulate your address in between, please note this is NOT your PayPal address.
Depending on your country, additional fees and duty costs may be added. Import duties and taxes are applied by the respective import customs office and are billed to the receiver. These fees are generally based on the value of the incoming goods and the value varies significantly between countries. For more information, please contact your local customs office. The majority of our orders are not affected by Import Taxes however we must outline that this can be a possibility.
RETURNS & EXCHANGES
If you have received a damaged, faulty or incorrect item, firstly, we’re sorry! Secondly, we'll be more than happy to fix it - please contact us and we will organise your return/exchange asap.
If you have purchased an item and the size doesn’t quite fit like you expected or have changed your mind about your purchase, you are more than welcome to send it back to us and we’ll be happy to organise an exchange for you.
Please get in contact within 7 days of receiving your order and we can either issue you store credit or exchange your item.
Special Note: Limited edition & pre-sale items
Limited edition and pre-sale items (Hottest 100 tee included) are not able to be returned or exchanged in the case that you wish to change sizes or have a change of mind.
- Make sure to check the sizing charts if you are unsure on what size to order.
- Double check your sizing before placing your order. If you have ordered the wrong size and contact us ASAP, we may be able to fix this for you but cannot guarantee it.
Upon purchase you have acknowledged that any limited edition or pre-sale items cannot be returned or exchanged for the above reasons. If you wish to return one of these products due to it being damaged, faulty or an incorrect item, please contact us so we can assist you.
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LOOKING FOR AN EXCHANGE OR STORE CREDIT?
We've got you. Please ensure your order is eligible (limited edition and pre-orders are not). You'll need your order number - found in your order confirmation email & begins with a # (e.g. #JJJXXX).
Click the button below to access our very simple online form 👇
FREQUENTLY ASKED QUESTIONS
Can I return my item?
If you have received a damaged, faulty or incorrect item, firstly, we’re sorry! Secondly, we'll be more than happy to fix it - please contact us and we will organise your return/exchange asap.
However, we do not accept refunds for wrong choices or change of mind. We will only issue a refund if the product is deemed a manufacturing fault.
Special Note: Limited edition and pre-sale items (Hottest 100 tee included) are not able to be returned or exchanged in the case that you wish to change sizes or have a change of mind.
- Make sure to check the sizing charts if you are unsure on what size to order.
- Double check your sizing before placing your order. If you have ordered the wrong size and contact us ASAP, we may be able to fix this for you but cannot guarantee it.
Upon purchase you have acknowledged that any limited edition or pre-sale items cannot be returned or exchanged for the above reasons. If you wish to return one of these products due to it being damaged, faulty or an incorrect item, please contact us so we can assist you.
All items for exchange must be in original condition, we reserve the right to deny a return due to soiled goods.
How do I begin an exchange?
Go to our online store and follow our exchange procedure or click here. Please make sure you have checked our returns policies before beginning a return.
Getting your exchange back to us:
Send your goods back to us using your own postal method.
Getting your exchange back to you:
Once your order has been received and processed, we will cover the cost to get the goods being shipped back
to you upon arrival of your exchange.
What if the item has gone out of stock?
If we don’t have your requested exchange, we will issue a store credit to the value of item/s being exchanged.
Does our Customer Service team have the right to refuse an exchange?
Our Customer Service team has the right to decline any exchange if the goods are not returned in the same condition as purchased or returned in our policies time frame. If this is the case Customer Service will contact, you before proceeding.
All exchanges need to be sent back within 30 days of any exchange process being actioned.
We recommend you take note of your tracking in case your order is delayed getting back to our team. Your tracking will also be required in the case of a lost parcel.
What items cannot be returned or refunded?
All our products come with Australian Standard warranty. If a product is faulty, we will firstly issue you with a replacement. If you prefer a refund, please mention this to our team at point of contact.
We do not accept refunds for wrong choices or change of mind. If this is the case, we can issue you with a store credit.
Non-returnable/Exchangeable items are:
- Sale Items/Mystery Boxes: These are final sale items, returns are not applicable.
- Custom/customised Products (indicated on the product page): These are final sale items, returns are not applicable.
- Headwear: Returns are not available due to hygienic reasons.
Issues with your return/exchange?
In the unlikely event that your order arrives incorrect or faulty. Please reach out to our customer service team for instructions on how to proceed: support@constant.supply
If you have not received your items within 15 business days from dispatch, please check your tracking if there is no movement after a further 5 business days, please contact Australia Post and lodge an investigation you can also contact our customer support team to help assist you further.