SHIPPING & RETURNS

triple j store is powered by the team at Super Special.

If you have any questions about products or orders made through this site, please contact the Customer Service team by emailing store@superspecial.com.au. Please include your full name and order number (which you'll find in your Order Confirmation email) when contacting our Customer Service team.


SPLIT SHIPPING
If you order multiple products they may arrive separately in different packages. Please allow extra time for your second package to arrive.

DISPATCH TIMES

We process online orders Monday through Friday between the hours of 10am to 5pm, any orders placed on Weekends or Public Holidays will be sent on the next available shipping day.

As a team we do everything humanly possible to get your order out on time, and in most cases are dispatching immediately overnight, the day after it's placed. There are however times where we hit capacity, generally after sales promotions, large pre-order campaigns or general periods of high trade and it takes us a few extra days to catch up.  

During these periods we always do our best to communicate delays with you via email, or a notification on our website and can assure you that we’re busting arse to catch up.

In the event of requiring your order by a specific date, please phone or email us first and we’ll do our best to help you out.

 

DOMESTIC SHIPPING (AUSTRALIA)

We offer domestic shipping exclusively via Australia Post, this allows us to provide you with depot to door tracking once your order has been dispatched in addition to providing you with the most premium and reliable delivery service available in Australia.

As a preferred supplier of Australia Post we’re proud to offer the following premium services:

  • 1-3 business days from dispatch - Australia Post - with door to door tracking.
  • Up to 7 to 12 business days - Standard mail with Stamp (for CD orders only) w/out tracking.

We use the shipping address you’ve placed with us during your check out online and do not manipulate your address in between, please note this is NOT your PayPal address.

If your order is over $100 you will have the option to purchase insurance at the checkout, this will help expedite any lost or damaged article claims with Australia.

 

INTERNATIONAL SHIPPING (AUSTRALIA)

We also offer International shipping exclusively via Australia Post, using premium services called “Express Courier International” & “International Pack and Track". This allows us to provide you with depot to door tracking once your order has been dispatched in addition to providing you with the most premium and reliable delivery service for International orders available in Australia.

As a preferred supplier of Australia Post we’re proud to offer the following premium services:

  • 2-6 business days from dispatch – Express Courier International with door to door tracking.
  • 3-10 business days from dispatch – Pack and Track International with door to door tracking.

We use the shipping address you’ve placed with us during your check out online and do not manipulate your address in between, please note this is NOT your PayPal address.

If you have an incident with a Damaged or Missing article we can provide assistance by lodging claims on your behalf however, please note the standard time to process claims without insurance with Australia Post is 6 weeks.

 

Depending on your country, additional fees and duty costs may be added. Import duties and taxes are applied by the respective import customs office and are billed to the receiver. These fees are generally based on the value of the incoming goods and the value varies significantly between countries. For more information, please contact your local customs office. The majority of our orders are not affected by Import Taxes however we must outline that this can be a possibility.

 

RETURNS

To organise a return please email our Customer Service team at store@superspecial.com.au

We’re happy to offer 30 day returns on any unworn, original conditioned items. If you have purchased an item in the store or online and you’re no longer wanting it or the size doesn’t quite fit like you expected it to you are more than welcome to send it back to us and we’ll be happy to organise a store credit or refund for you.

In the same sense, if you have received a damaged, faulty, marked or incorrect item, firstly….we’re sorry! But let’s fix it.

Unfortunately we cannot exchange or refund event tickets and whilst we attempt to match a product in exchanges there will be instances where limited edition items may not be available.