SHIPPING & RETURNS

triple j store (triplejstore.com.au/) and the related apparel is operated by the team at UNIFIED Merchandise Services (UMS). If you have any questions about product or orders made through this site, please contact the UMS team on:

CUSTOMER SERVICE: 
E: store@unifiedmusicgroup.com
Ph: 03 8420 0015 

DISPATCH TIMES

We process online orders Monday through Friday between the hours of 10am to 5pm, any orders placed on Weekends or Public Holidays will be sent on the next available shipping day.

As a team we do everything humanly possible to get your order out on time, and in most cases are dispatching immediately overnight, the day after it's placed. There are however times where we hit capacity, generally after sales promotions, large pre-order campaigns or general periods of high trade and it takes us a few extra days to catch up.  

During these periods we always do our best to communicate delays with you via email, or a notification on our website and can assure you that we’re busting arse to catch up.

In the event of requiring your order by a specific date, please phone or email us first and we’ll do our best to help you out.

 

DOMESTIC SHIPPING (AUSTRALIA)

We offer domestic shipping exclusively via Australia Post, this allows us to provide you with depot to door tracking once your order has been dispatched in addition to providing you with the most premium and reliable delivery service available in Australia.

As a preferred supplier of Australia Post we’re proud to offer the following premium services:

  • 1-3 business days from dispatch - Australia Post - with door to door tracking.
  • Up to 7 to 12 business days - Standard mail with Stamp (for CD orders only) w/out tracking.

We use the shipping address you’ve placed with us during your check out online and do not manipulate your address in between, please note this is NOT your PayPal address.

If your order is over $100 you will have the option to purchase insurance at the checkout, this will help expedite any lost or damaged article claims with Australia.

 

INTERNATIONAL SHIPPING (AUSTRALIA)

We also offer International shipping exclusively via Australia Post, using premium services called “Express Courier International” & “International Pack and Track". This allows us to provide you with depot to door tracking once your order has been dispatched in addition to providing you with the most premium and reliable delivery service for International orders available in Australia.

As a preferred supplier of Australia Post we’re proud to offer the following premium services:

  • 2-6 business days from dispatch – Express Courier International with door to door tracking.
  • 3-10 business days from dispatch – Pack and Track International with door to door tracking.

We use the shipping address you’ve placed with us during your check out online and do not manipulate your address in between, please note this is NOT your PayPal address.

If you have an incident with a Damaged or Missing article we can provide assistance by lodging claims on your behalf however, please note the standard time to process claims without insurance with Australia Post is 6 weeks.

 

Depending on your country, additional fees and duty costs may be added. Import duties and taxes are applied by the respective import customs office and are billed to the receiver. These fees are generally based on the value of the incoming goods and the value varies significantly between countries. For more information, please contact your local customs office. The majority of our orders are not affected by Import Taxes however we must outline that this can be a possibility.

 

30 DAY RETURNS

We’re happy to offer 30 day returns on any unworn, original conditioned items. If you have purchased the wrong size/colour/product of an item we are more than happy to return the item for a store credit or refund. All returns must be made within 30 days of the ship date. We do not accept returns/exchanges on sale items, nor any items that have been washed/worn. We cannot exchange or refund tickets.

 



We have teamed up with ParcelPoint to make returning your online orders even easier. Now, you can return your order for a refund at a time and location that's convenient for you.

ParcelPoint is Australia's largest network of extended-hours parcel collection points, allowing you to choose from hundreds of trusted sources that are open 7 days a week.

Not only is this service secure and trackable, but it is also the cheapest returns method.

If you have received a damaged, faulty, marked or incorrect item, firstly….we’re sorry! But let’s fix it. Please email or phone the store first: store@unifiedmusicgroup.com or +613 8420 0015 (12pm - 5pm AEST) and we will organise this to be returned and exchanged or credited accordingly.

Please note that if we determine that the item has been washed, worn, mishandled, damaged outside of being a manufacturers’ fault or in any way made un-sellable during the time it was outside of our control, we may contact you to organise an alternative option.

Please allow a few days for the parcel to be returned and handled. You will be able to use the tracking number to track its progress back to our depot.

Unfortunately we cannot exchange or refund event tickets and whilst we will attempt to match a product in exchanges there will be instances where limited edition items may not be available.

 

PRE-ORDERED ITEMS

We receive stock from the record label, supplier or directly from the brand to ship Pre-orders the week of each release with intention for it to arrive on release day. International customers are prioritized as they take the longest in transit, then our Domestic orders, again with the intention of showing up the day of release. Occasionally, there are manufacturing delays or delays from the record label or brand that are outside of our, we’ll communicate these delays and endeavor to get these packages out to you with as much notice as possible.

When shipping Pre-Orders alongside available online items, we ship the entire order along with the Pre-Order item when the Pre-Order is available for shipping. If you would like your available items sooner, it is recommended to place two separate orders with the Pre-Order item in question placed on its own. We cannot break your order apart and ship your item separately once the order is placed.

HOW WE SHIP VINYL 

We ship all vinyl sealed and unopened (where applicable). If you're a true vinyl enthusiast and would prefer the vinyl to be open and removed from its sleeve when shipped to avoid seam splits, please add the complimentary “Vinyl Desleeving” to your order.

We do everything in our power to package your order so it arrives to you in one piece and in as good a condition as possible. If you are extra concerned with the arrival of your package, please select optional insurance when nominating your preferred shipping message so that in the unfortunate case of having to lodge a claim, we can do our best to make sure this process is expedited.